School-Promotions.com Guarantees, Terms and Conditions

At School-Promotions.com, we know our customers are the foundation of our success. We back every order with our signature superior customer service and our 100% Satisfaction Guarantee.

Every order we fulfill is a team effort. You are an important member of the team. We count on you to supply the necessary information to produce the custom items you want. We both have certain responsibilities while creating your order. We have compiled those responsibilities below as our terms and conditions of our sales. Please take a few minutes to review them.

Feel free to contact us if you have any questions.

School-Promotions.com is responsible for:

Standing behind our products 100%

School-Promotions.com backs up every order with our 100% Satisfaction Guarantee. We will replace at no additional cost to you any item found to have defects in materials or workmanship.

Giving you accurate information.

Before we start making your custom items, we will email you a digital proof of your design. This proof is a graphic artist's representation of what your custom product(s) will look like. This is your opportunity to make any needed corrections or changes before manufacturing starts.

Confirming your order.

Before manufacturing begins, we will email you an order confirmation notice. This notification will contain all the specific details of your order including type, size, quantity, colors, and approximate delivery date.

Producing your order correctly and on time.

When we have secured your approval on both the digital proof and the order confirmation, we will produce your custom products, typically within 10 business days. Your order will then be shipped directly to the address you specify.

Listening to you!

We want this to be the best experience you have ever had when ordering custom promotional products! If you have questions or concerns, feel free to phone us toll free or email us at any time.

YOU are responsible for:

Legal Ownership of any and all logos, trademarks and copyrights.

When you submit your design to School-Promotions.com, you are warranting that you have the legal right to reproduce, or have reproduced, any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's or individual's rights.

Giving due attention to the proof provided.

Once you receive the digital proof of your product design, review it carefully. Please give special attention to the design, the spelling and grammar, and the colors. Once you have made any needed changes to your proof, email it back to us. That will tell us that everything on the proof has been approved.

NOTE: We use the Pantone PMS color matching system. Because computer monitors vary in the way they display colors, it is important that you indicate your color choices using Pantone PMS numbers. PMS color books are available at most art supply stores and some libraries. All PMS numbers will be listed at the bottom of your proof to enable you to verify them easily. For additional information, visit Pantone's website at www.pantone.com.

Reviewing the details of your order confirmation.

After you return your proof to us, we will email you an order confirmation. Please review the information in the confirmation carefully. This will be your last opportunity to make any changes before production begins.If all the information is correct, return the confirmation to us and we will begin the production process. NOTE: Once an order has been approved and confirmed it may not be canceled for any reason.

Providing correct shipping information.

Your order will be produced and shipped to the address you specify. We cannot and will not be held responsible for delays in shipping caused by acts of nature, inaccurate address information, the misrouting of your package, or undeliverable shipping addresses.

Reviewing your products.

Once your products arrive, you will have 10 business days to review them for defects. If you discover an problem or issue that concerns you, please provide a brief email description and digital photos (required) of any claimed defects to us. If the order was shipped to a third party, YOU -- the person who placed the order -- are responsible for contacting us.

Legal Details:

All orders are final. Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. School-Promotions.com does not issue refunds. As stated previously, we will replace any products defective in materials or workmanship.

In the unlikely event of a legal dispute, it is agreed that the venue for such a dispute is Marion County, Florida, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expense. You agree to pay any damages and costs assessed against School-Promotions.com as a result of such a lawsuit or proceeding. You also agree to hold School-Promotions.com harmless in such a lawsuit or proceeding.

All custom products displayed on this website are shown only to illustrate the reproduction capabilities of School-Promotions.com. Purchase of merchandise from School-Promotions.com DOES NOT in any manner, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

Thanks for your business. We look forward to working with you!